Shipping Policy

1. Processing Time:

   • Orders typically require 1-6 business days to create your product, and 1-4 business days to ship your order. Please note that processing times may vary based on product type and production location. Delivery times and shipping are estimates and cannot be guaranteed. You will receive the final delivery times at checkout.

2. Shipping Locations:

   • We offer shipping to select countries and regions worldwide. The available shipping destinations will be displayed at checkout.

3. Shipping Methods:

   • We utilize standard shipping methods for most orders. Expedited shipping options may be available for certain products and locations.

4. Shipping Costs:

   • Shipping costs are calculated at checkout based on the delivery address and the dimensions/weight of the ordered items.

5. Shipping Times:

   • Shipping times vary depending on the destination and the chosen shipping method. Estimated delivery times will be provided at checkout.

6. Tracking Information:

   • Once your order has been shipped, you will receive a shipping confirmation email containing tracking details. You can also track your order by logging into your account on our website.

7. International Shipping:

   • International orders may be subject to customs fees, taxes, or import duties imposed by the destination country. The recipient is responsible for any additional charges incurred.

No Returns Policy

1. Custom Products:

   • All our products are custom-made to order based on your specifications. Therefore, we do not accept returns or exchanges unless the item is damaged, defective, or incorrect due to our error.

2. Damaged, Defective, or Incorrect Items:

   • If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. To expedite the resolution, kindly include photos of the product and its packaging.

3. Return Process for Eligible Items:

   • To initiate a return or report a problem with your order, please reach out to our customer support team at admin@bahiaascend.com.

4. Refunds or Replacements:

   • If your return request is approved, we will offer a replacement (if available) or a refund to your original payment method. Refunds may take 5-7 business days to process.

5. Exceptions:

   • We reserve the right to refuse returns or exchanges on items that do not meet the criteria of being damaged, defective, or incorrect.